FAQs
So, where is Quarksoft located?
Our headquarters in Mexico is in beautiful neighborhood of Tlalpan in the heart of Mexico City. We also have software development offices in Zacatecas, Leon and Aguascalientes. Our US headquarters are located in San Jose, California and Quarksoft has members in North Carolina and Texas.
What exactly do you do?
Quarksoft specializes in developing and maintaining enterprise software solutions. We take responsibility for all phases of the software development cycle from requirements to maintenance. Our advanced project management techniques and quality assurance processes give our clients reliable on time delivery of high quality products.
What are some of your major clients?
We have worked with some of the largest companies in Mexico as well as several multinationals. Some of our clients include: Banamex, HSBC, ING, GNP, ACNielsen, ISSSTE, the Ministry of Economy, Palacio de Hierro, the Instituto Federal Electoral and many others.
Can you provide customer references?
Absolutely. Contact us at info@quarksoftllc.com
What is your work model?
We use a blended model: A US based team is responsible for project management, technical oversight and client interaction. This team is closely supported by Mexico based engineers. Typically, office hours are aligned so that all project members are in contact for the entire workday.
What certifications or awards have you received?
Yes. We have achieved CMMi level 3 certification in 2005. The Mexican Secretary of Economy has also distinguished us with a national award for the most promising Mexican IT company in 2005 and again in 2006.
Why are you so obsessed with quality?
"Quality is key to software performance, whether the concern is with function, usability, reliability, security, or anything else." Watts S. Humphrey, creator of the CMM model and PSP/TSP
Fine. How do you go about getting high quality?
We build quality right into our software development processes. Our engineers use peer reviews, unit testing, design checklists and the TSP/PSP statistical quality control methods to ensure defects are removed from our products early, before they have a chance to cause major problems.
So you have the best people, just like everybody else. How is Quarksoft different?
It is not so easy to get a job at Quarksoft. We have rigorous entrance criteria. We get many of our engineers from the best Universities in Mexico. places like Tec De Monterrey, ITAM and UNAM. Good academic credentials are a start, but they are not enough to work here. Additionally, candidates must go through a gauntlet of psychological, technical and psychometric tests. At the end of this process, only the most qualified prospects remain.
OK, so you really do hire good people. How do you make sure their skills are kept up to date?
Quarksoft invests heavily in maintaining a skilled workforce. New hires go through a mandatory six weeks of full-time training on the PSP and TSP methodologies. Additionally a career ladder is in place to ensure engineers have clear guidance as to what is expected of them in terms of professional growth. Each step in this ladder is gated by a series of exams and training requirements including industry certifications in the .NET and J2EE platforms.
Great. You hire good people and you invest in their training. But how do you make sure they stay around?
Attrition is a serious problem with Indian outsourcing firms. We have worked with many clients who have experienced this with previous outsourcing firms, including instances where whole teams walked out in the middle of a project. Though not immune to market forces, Quarksoft has never faced this type of problem and in fact, has one of the lowest attrition rates in the industry. We believe that the main reason for this is that while competition for senior engineers is still fierce, Quarksoft is regarded as a great place to work; our engineers are compensated fairly, they are given the training they need to do their jobs well, they work in an ordered, CMM Level 3 environment and they have a clearly laid out path for technical career growth.